Colin
Managing Director
I’m here to make things smoother — for our clients, our team, and the business. That means making improvements, backing the team, and ensuring we keep delivering the kind of great service people remember.
Certifications
Recent Articles by Colin
Bringing a New Internal Hire into an Existing Co-Managed Arrangement
A new internal IT hire usually gets a laptop, a login, and a vague sense that "the MSP handles the rest." That's how responsibility matrices quietly fall apart within the…
The Dr Logic Index: UK Businesses Are Spending More on Technology Than Ever. So, Why Is Productivity Flat?
UK businesses are spending more on technology than at any point since the pandemic cloud migration. The investment is real, but the return is not keeping up. That gap, between…
What Is JumpCloud and Does Your Business Need It? A Guide for UK Mac-First Teams
Most growing Mac-first businesses reach a point where device management is solved. Devices enrol automatically via Apple Business, policies push out through Jamf or Addigy, and apps install without anyone…
Cyber Essentials Has Changed. Here’s What the April 2026 Danzell Update Means for Your Mac Fleet.
From 27 April 2026, Cyber Essentials assessments run against a tighter standard. The five controls have not changed. The way they are enforced has. For Mac-first businesses, the patching auto-fail,…
What Good IT Support Actually Looks Like: A No-Nonsense Guide for UK Businesses Choosing or Reviewing an MSP
Most businesses end up with their MSP by accident. Someone made a recommendation. A contract is auto-renewed. A sales call came at the right moment. Very few UK businesses have…
Why Creative and Professional Services Firms Are Replacing Windows With Mac, and What the Switch Changes About How Work Gets Done
The argument for Mac in professional services is not about specs. It is about what disappears when you switch. The IT consultant visits every week to patch, fix, and update.…
Sustainable IT Is Not a Checkbox: How to Make It Part of How Your Business Actually Operates
You have recycled the coffee cups and switched to a green energy tariff. But what about the 40 devices, 12 SaaS subscriptions, and three cloud platforms your business runs on…
Our Power, Our Planet: How Mac-First Businesses Can Make Sustainable IT Decisions That Actually Matter
Today is Earth Day. The 2026 theme is "Our Power, Our Planet." And for businesses that run on technology, the most meaningful environmental decisions are not the most obvious ones.…
What Choosing Apple Actually Means for Your Business’s Carbon Footprint
You chose Apple for its performance, reliability, and ecosystem. But how much do you know about what that choice means for the environment? With Earth Day falling on Wednesday, 22nd…
Apple’s Wellbeing Toolkit: The Built-In Features That Help Your Team Switch Off
Every Mac, iPhone, and iPad your team uses already includes a set of features designed to protect focus, reduce notification overload, and support healthier boundaries between work and personal time.…
The IT Satisfaction Gap: Why Businesses Overestimate How Happy Their Teams Are With Tech
Ask most business leaders how their team feels about the company's technology, and you'll get a reasonably confident answer. "We're a Mac shop - everyone's happy." "We upgraded everyone last…
The Tech Stress Test: How Your IT Setup Could Be Burning Out Your Team
April is Stress Awareness Month, and most of the conversation focuses on workload, management, and culture. Those things matter enormously. But there's a contributor that rarely gets named: the technology…
Trade In, Don’t Throw Away: How Apple’s Circular Economy Saves Your Business Money and Waste
Every year, millions of perfectly functional devices end up in drawers, cupboards, or worse - landfill. In UK businesses alone, an estimated 10 million devices are sitting unused at any…
Why Culture-Fit Matters in IT: Moving Beyond the Helpdesk Ticket to Strategic Partnership
When businesses talk about culture-fit, they almost always mean hiring. Does this candidate share our values? Will they thrive in the way we work? Will they make the team better…
Usage Without Oversight: The Hidden Enterprise Risk of Shadow AI
AI is already delivering meaningful gains across organisations. Teams summarise faster, research better, draft content in minutes, and accelerate analysis that used to take hours. In the right hands, AI…
The Best Defence in Cyber Security? Your Employees
Most cyber security strategies begin with technology. Firewalls, endpoint protection, identity platforms and monitoring tools are essential, and without them organisations are exposed. Yet when incidents are examined closely, the…
What Head Office Gets Wrong About Retail IT
Retail has changed faster in the last five years than in the previous twenty. Whereas stores in the past were usually standalone locations with a till system and a broadband…
AI Ethics for SMEs: A Practical Guide to Principles, Standards and Risks (2026 Edition)
Updated January 2026 What Is AI Ethics for SMEs? AI ethics is about using artificial intelligence responsibly. That means protecting privacy, reducing bias, being transparent about how decisions are made,…
Beyond the Support Ticket: Why Relationship NPS Matters More Than Speed
In managed IT, speed is the easiest thing to measure and the easiest thing to optimise for. Response times, resolution times and SLA percentages fit neatly into dashboards and monthly…
Mastery in Action: How We Turn Complex Troubleshooting into a Clear Fix
Stop paying for quick fixes. We use deep mastery to diagnose and deliver the Clear Fix.
Digital Trust: Why Security Starts with Human Relationships, Not Tools
Security is not a tool; it is a culture of trust built on clear communication and proactive support.
Risk-Weighted Decision-Making: A Smarter Way to Prioritise 2025 IT Projects
We move IT prioritisation from gut feeling to a strategic, risk-weighted formula for growth.
The Data Governance Dilemma: Control vs Collaboration
Data governance balances strict security control and the need for seamless collaboration across your hybrid team.
The New Digital Workplace: Designing Hybrid Experiences That Just Work
The modern workplace is defined by flexibility, but often, the technology holding it together is anything but. The key to successful hybrid operations is hybrid workplace design - creating a…
Risk-First Strategy: How to Prioritise IT Projects Based on Real Exposure
Stop planning IT by budget. Learn the risk-first strategy to prioritise projects based on real exposure, ensuring resilience and maximum value.
The Invisible ROI of Good IT Support: Productivity, Morale & Retention
IT support pays for itself in reduced churn, higher morale, and guaranteed productivity. Discover the hidden ROI of proactive ITaaS.
From IT Roadmap to Execution: Turning Plans into Business Impact
Stop letting your IT roadmap stall. Discover the steps to operationalise your IT strategy, align projects to KPIs, and achieve tangible business impact.
The Human-AI Partnership: Designing Workflows Around People, Not Tools
AI works best when designed around people - creating smarter, calmer workflows that empower human creativity.
The IT Leader’s Guide to Sustainable Growth: Green Tech and Energy Efficiency
How IT leaders can drive sustainable growth through greener infrastructure, efficient systems, and smarter automation.
What the Recent Amazon Web Services Outage Teaches Businesses About Resilience
The AWS outage reminds businesses that true resilience means planning beyond the cloud - not relying on it.
IT Psychology – Why People Ignore Warnings (And How Support Teams Can Help)
Why users ignore IT warnings - and how behavioural insight helps teams build safer, calmer systems.
What CISOs Can Learn from SMEs: Agile Security Without the Bureaucracy
Big security can be slow. SMEs prove that agility, simplicity, and culture can beat bureaucracy.
Beyond Prevention: How UK Businesses Can Build True Cyber Resilience in 2025
UK businesses face rising cyber threats - in 2025, true protection means building resilience, not just defence.
Bridging the Gap Between IT and Finance: Turning IT Spend into Business Value
Turn IT spend from a cost centre into a measurable driver of growth and innovation.
The Evolution of IT Support: From Break / Fix to Strategic IT Partner
Ten years ago, IT support meant fixing what was broken. Today, modern IT partners deliver proactive support, security, strategy, and innovation - turning IT from a cost centre into a…
Insider Threats: Protecting Your Business From the Inside Out
Insider threats are a major SME risk, from careless mistakes to deliberate attacks. With access controls, prevention, and a culture of security awareness, businesses can stay protected without losing trust.
Is Your IT Strategy Ready for AI Adoption?
AI adoption only succeeds when your IT strategy is ready. Discover how to build scalable infrastructure, secure data governance, and future-proof your IT roadmap for automation and innovation.
What to Expect from a Quarterly IT Review: Agenda, Metrics & Strategic Outlook
Quarterly IT reviews align technology with business goals, proving value, managing risk, guiding budgets, and setting strategic roadmaps.
UK Cyber Infrastructure Warning: What Businesses Must Do Now
A new UK parliamentary report warns that fragile digital infrastructure threatens businesses of every size. Here’s what you need to know and how to act now.
Business Continuity Planning for SMEs: More Than Just Backups
Backups are vital, but they’re only one piece of business continuity planning. In 2025, SMEs need strategies that cover cyber attacks, outages, supplier failures, and human error, with clear recovery…
The Generative AI Disconnect: Why Billions Spent Haven’t Moved the Needle
Eight in ten companies use generative AI, but most see little impact. McKinsey calls this the “gen AI disconnect”: businesses scale easy tools like copilots, while the harder, industry-specific projects…
UK Businesses Embrace AI at Pace – But How Can They Keep It Safe and Strategic?
A VistaPrint report shows that over half of UK small businesses now use AI daily for efficiency. To mitigate risks like data privacy issues, Dr Logic advises a strategic approach:…
IT Strategy: How to Turn Technology into a Business Growth Driver
Transform your IT from a cost centre into a growth engine. Learn how a clear IT strategy can align technology with your business goals and fuel success.
The Problem with Reactive IT (and What to Do Instead)
Reactive IT keeps businesses stuck in firefighting mode, fixing problems only after they happen. Discover how proactive IT support, cyber security, and strategic planning from Dr Logic can prevent issues,…
Stop Thinking About AI First – Start with the Problem
Stop starting with AI. Identify your real business problems first, then use AI, automation, and custom solutions to solve them and unlock growth.
How Can a New CIO Fix the IT Mess They’ve Inherited?
Stepping into a new CIO role often means inheriting outdated systems, low trust, and misaligned priorities. Here's how experienced CIOs reset the strategy - and why more are partnering with…
AI Myths vs Reality: What Business Leaders Need to Know
Worried that AI will replace your people, cost a fortune, or require perfect data? You're not alone - but the reality is far more practical. In this article, we bust…
Compliance in 2026: Why GRC Professionals Are Now Strategic Business Partners
Last updated: June 2026 A global shift is well underway. Compliance teams are no longer just box-tickers. They are becoming key contributors to business strategy, and in 2026, that shift…
Should Cyberattack Reporting Be Mandatory? What the M&S Breach Reveals for UK Businesses
Marks & Spencer’s unreported £300m cyberattack has reignited calls for mandatory breach reporting in the UK. But this issue goes beyond big business. Dr Logic unpacks what the M&S case…
Social Engineering in Cyber Security: The Human Risk Every SME Overlooks
95% of breaches come down to human error. Social engineering preys on trust, urgency and tired teams - and SMEs are prime targets. Train your people. Build a human firewall.
Why Digital Transformation Fails – And How to Get It Right
Digital transformation holds big promises: streamlined systems, better decisions, slicker operations and happier clients. But for many businesses - especially SMEs - the reality is far from it. Projects stall,…
UK’s £16m Cyber Growth Action Plan: How Smart Businesses Can Align with National Cyber Strategy
The UK’s £16m Cyber Growth Action Plan is more than government policy - it’s a wake-up call for businesses. With new funding for cyber innovation, rising supply chain standards, and…
If You Don’t Train Your People in AI, You’ll Get Left Behind
AI literacy is fast becoming a business survival skill. Here’s how to upskill your teams and stay ahead in 2025. Why AI Training Can't Wait Artificial Intelligence is no longer…
UK Cyber Spend Up – But 43% Still Breached: Why More Budget Isn’t Always Better
UK businesses are spending more on cyber security, yet 43% were breached last year. Tools alone aren’t enough—strategy, training and monitoring are essential.
Spending for Success – A Guide to the Perfect IT Budget
We need to talk about money. Specifically, about IT budgets. In today’s fast-moving world, businesses are more dependent on technology than ever – for smooth operations, timely payments, secure collaboration,…
How to Future-Proof Your IT Strategy for Growth, Security and Scalability
In today’s digital-first world, IT is more than just a business function - it’s the engine powering growth, innovation, and resilience. Whether you're running e-commerce platforms, managing distributed teams, or…
