IT Support
Proactive, Reliable, and Secure
Proactive IT Support That Reduces Downtime, Strengthens Security, and Scales with Your Business
Slow systems, security risks, and poor IT support waste time and money. Our IT as a Service (ITaaS) gives you fast, reliable support that prevents disruptions—no tech headaches, just expert help when and where you need it.
- Supporting SMBs and enterprises across the UK
- Security-first IT support tailored to your business growth
- 99% of IT issues resolved before they cause disruption
Tired of Slow Systems and Long Response Times?
Discover how we proactively eliminate IT bottlenecks and downtime.
Why Businesses Trust Our IT Support
We don’t just fix IT issues – we stop them before they impact your business.
- 20+ years proven track record
- 98% customer satisfaction
- 2,500+ supported users
- Fast response times
- Seamless cross-platform support
Comprehensive IT Support
Tailored To Your Needs
From fast fixes to long-term strategy, we provide complete IT support that keeps your business running smoothly
End User Support
24/7 IT Service Desk
Immediate, expert assistance to keep your team productive.
- Remote troubleshooting & access management
- Fast response times for minimal disruption
- Support for software, connectivity & system errors
Onboarding & Offboarding Support
Secure, seamless transitions for new and leaving employees.
- User account creation & access management.
- Device setup, configuration & security policies.
- Deactivate accounts & protect company data.
On-Site Support
In-person IT assistance when remote support isn’t enough.
- Hardware & peripheral setup.
- Network & infrastructure maintenance.
- Face-to-face IT consultation.
Bespoke Software Support
Ensuring your industry-specific tools run smoothly.
- Troubleshooting & optimisation for business-critical applications.
- Seamless integration with existing workflows.
- Support for custom-built & industry-specific software.
Dedicated Account Manager
A single point of contact for all your IT needs.
- Tailored IT recommendations & strategy.
- Efficient issue resolution & service coordination.
- Quarterly IT reviews for continuous improvement.
Server & NAS Support
Keeping your storage infrastructure secure and efficient.
- Proactive monitoring & maintenance.
- Patch management & security updates.
- Backup & recovery solutions.
Out of Hours Support
IT support when you need it most.
- Evening & weekend IT assistance.
- Emergency incident resolution.
- Infrastructure monitoring & maintenance.
Apple Device Support
IT support for Macs and other Apple devices.
- Supporting both Windows and apple based systems.
- Certified Apple support team members.
- Member of the Apple Consultants Network.
Company IT Operations
Google Workspace & Microsoft 365 Management
Secure collaboration & cloud solutions.
- User & access management.
- Data security & cloud backup.
- Email & productivity suite optimisation.
Device Management
Secure & optimised endpoint management for Apple & Windows setups.
- Automated device provisioning & configuration.
- Mobile Device Management (MDM) & security enforcement.
- Patch & software update management.
Proactive Issue Resolution
Fixing problems before they impact your business.
- Real-time system monitoring.
- Predictive analytics for failure prevention.
- Automated patching & security updates.
DNS Management
Secure, reliable web and email services.
- DNS record management & optimisation.
- Email security configuration to prevent phishing.
- Domain monitoring & renewal management.
Network Management
Fast, stable, and secure business connectivity.
- Configuration of routers, switches, firewalls & WAPs.
- Network performance monitoring & optimisation.
- Security measures, including VLAN segmentation & intrusion detection.
Who Needs IT Support?
Support That Scales with Your Business – No Matter the Size
For Growing Businesses
As your business grows, so does the complexity of your IT. We provide expert support that keeps your systems running, your data secure, and your team focused – without the overhead of an in-house team.
- Fast, responsive support whenever you need it
- Scalable solutions that grow with your team
- Security-first setup for hybrid and remote environments
For Enterprise IT
Running complex IT operations across multiple locations or departments? Our enterprise IT support delivers the speed, security, and strategic guidance your business needs—without compromise. Ideal for 100+ users.
- Seamless cross-site support for hybrid and global teams
- Enterprise-grade security baked into every layer
- Scalable IT management with dedicated account oversight
How It Works
A Simple 4-Step Process
From IT assessment to ongoing support, we make IT hassle-free
IT Health Check & Audit
Identify security risks and inefficiencies
Tailored IT Support Plan
Custom solutions built around your business
24/7 Monitoring & Prevention
Ensuring seamless, secure operations
Ongoing IT Support & Strategy
Scalable IT that grows with your business
The Technology Behind Our IT Solutions
We work with industry-leading technology partners to provide our proactive IT solutions.
Real Businesses, Real Results
Behind every great result is a business that needed reliable, expert IT support. Explore how our clients transformed their operations with tailored IT solutions that truly made a difference.
Struggling with IT? Let’s Talk
We help businesses reduce downtime, strengthen security, and scale with confidence. Whether you need daily IT support or long-term strategy, we’re here to help.
FAQs
What is IT as a Service (ITaaS)?
ITaaS means you get a dedicated IT team that functions like an in-house department but with the flexibility and scalability of an outsourced partner. We handle everything – support, security, infrastructure, and strategy.
Can Dr Logic support both Apple and Windows environments?
Yes. We provide seamless support across Apple, Windows, and mixed-device setups – ideal for companies using a range of platforms and devices.
Can you support our industry-specific software?
Absolutely. We offer bespoke software support for custom and industry-specific tools, ensuring seamless integration and peak performance.
Do you offer out-of-hours or weekend support?
Yes. Our team is available evenings and weekends to ensure you’re covered during emergencies and business-critical moments.
We're growing quickly but don't have in-house IT – what are our options?
Our outsourced IT support acts as your dedicated tech team. From day-to-day support to strategic planning, we provide expert guidance and ongoing maintenance tailored to your goals, without the overhead of hiring internally.