IT Success® Plans
Flexible IT Support, designed around your business
We don’t believe in one-size-fits-all. Our IT support plans are flexible and scalable – designed around your team’s size, set up and priorities. Whether you need 24/7 support, service desk only, or strategic planning, we’ll tailor a plan that suits you.
Essential
Support
- Level 1 & 2 technical support
- Staff onboarding and offboarding
- On-site support (PAYG)
- 24/7 support (PAYG)
Management
- Google Workspace/Microsoft 365 management
- Device management
- Software & operating system patching
Security
- Endpoint protection
Pro
Support
Everything in Essential +
- Industry-specific software support
- Dedicated account manager
- On-site support (ad hoc, when required)
- 24/7 support (PAYG)
Management
Everything in Essential +
- Mobile device management
- Email signature management
- Password manager
- Google Workspace / Microsoft 365 backup
- Xero / Quickbooks backup
Security
Everything in Essential +
- Security training and phishing simulation
- Email security
Strategy & Compliance
- Virtual CIO with Quarterly Business Reviews
- Asset lifecycle management
- Cyber Essentials support
- Security questionnaire support
Advanced
Support
Everything in Pro +
- Server & NAS support
Management
Everything in Pro +
- Network management
- Email authentication and BIMI
Security
Everything in Pro +
- Managed detection and response (MDR)
- Vulnerability and CVE detection
- Dark web monitoring
- Filesharing and messaging security
- Device compliance (Apple) + conditional access for Microsoft 365 (Apple)
- Security Operations Centre (SIEM and SOAR) + out of hours coverage
Strategy & Compliance
Everything in Pro +
- Annual information security and IT policy review
- BCP tabletop excercises
- Security and compliance management
- Tailored incident response plan
- Insurance and regulatory coordination
We’ll tailor your pricing based on your business size and IT requirements, so you only pay for what you need.
Talk to us about your custom plan — and if you’re interested in innovation or development work (like AI, integrations or bespoke solutions), we’ll quote that separately on a project basis.
IT Success® Plans
Essential
Pro
Advanced
Minimum
10 users20 users
Support
Level 1 and 2 technical support
Staff onboarding and offboarding
On-site support
PAYG
Dedicated account manager
Server and NAS support
Scheduled on-site visits
PAYGPAYG24/7 support
PAYGPAYG
Management
Google Workspace/Microsoft 365 management
Device management
Software and operating system patching
Mobile device management
Email signature management
Password manager
Google Workspace/Microsoft 365 backup
Xero/QuickBooks backup
Network management
Email authentication and BIMI
PAYGPAYGFile backup
PAYGPAYGPAYG
Security
Endpoint protection
Managed detection and response (MDR)
Vulnerability and CVE detection
Security training and phishing simulation
Dark web monitoring
Email security
Filesharing and messaging security
Device compliance (Apple)
Conditional access for Microsoft 365 (Apple)
Security Operations Centre (SIEM and SOAR)
Out-of-hours coverage
Strategy
Virtual CIO with quarterly business reviews
Asset lifecycle management
Annual information security and IT policy review
BCP tabletop excercises
Compliance
Cyber Essentials support
Security questionnaire support
Security and compliance management
Tailored incident response plan
Insurance and regulatory coordination
Need something a bit different?
Ad-hoc support
For small teams with occasional needs. Features included in the Essential package only.
Ideal for businesses that don’t want a monthly subscription or require infrequent support such as:
- Holiday cover for internal IT staff
- Supplementing an internal team during peak times
- Project-based or one-off tasks like migrations or hardware setup
- Overflow support during busy periods
- Occasional expert input without a long-term commitment
- Ideal for smaller teams with infrequent IT needs
Custom subscription plans
Tailored support, designed around your exact needs.
Perfect for larger organisations or businesses with unique infrastructure or compliance requirements, This could include:
- Mix-and-match services from any tier
- Dedicated/Integrated IT teams available
- On-site and out-of-hours coverage
- Strategic advisory or fully managed service
Pricing is bespoke – let’s talk
Not sure what’s right for your team?
We’re here to help. Contact our team of experts and we’ll work with you to shape the best-fit IT support plan – tailored to your tech, team, and growth goals.
FAQs
How is pricing calculated?
Our pricing is based on the size of your business and the complexity of your IT setup. Whether you’re a team of 50 or 500+, we tailor each plan to match your support needs – no unnecessary extras.
Do you support businesses using both Apple and Windows?
Yes. We specialise in IT support for Apple or a mix of both Apple and Windows environments. If your team uses a hybrid setup, we’ll help keep everything running smoothly and securely.
What's included in an IT Success Plan?
Each plan includes day-to-day support, strategic IT guidance, cyber security essentials, and proactive monitoring. We work with you to define what success looks like and build support around it.
What response times can we expect?
We pride ourselves on fast response and resolution times. Our team is UK-based and our processes are built to minimise downtime and keep your teams productive.
Can we scale our plan as our business grows?
Absolutely. Our IT Success® Plans are designed to evolve with you. Whether you’re hiring rapidly or launching new locations, we’ll adjust your support to match – so your IT never holds you back.