IT Success® Plans
Flexible IT Support, Designed Around Your Business
We don’t believe in one-size-fits-all. Our IT support plans are flexible and scalable – designed around your team’s size, set up and priorities. Whether you need 24/7 support, service desk only, or strategic planning, we’ll tailor a plan that suits you.
Essential
Service Desk
- Level 1 & 2 technical support
- Staff onboarding and offboarding
- On-site support (PAYG)
Network Operations Centre
- Endpoint protection
- Google Workspace/Microsoft 365 management
- Device management
- Software & operating system patching
Pro
Service Desk
Everything in Essential +
- Industry-specific software support
- Dedicated account manager
- 24/7 support (pre-paid bundles)
Network Operations Centre
Everything in Essential +
- Google Workspace / Microsoft 365 backup
- Xero / Quickbooks backup
- Proactive issue resolution
- Network management
IT Strategy
- Asset lifecycle management
- Virtual CIO with Quarterly Business Reviews
Security Operations Centre
Everything in Essential +
- Security training with phishing simulation
- Email security
- Security questionnaire support
Advanced
Service Desk
Everything in Pro +
- Server & NAS support
Network Operations Centre
Everything in Pro
IT Strategy
Everything in Pro +
- Annual information security policy review
Security
Everything in Pro +
- Extended detection & response (SOC, SIEM and SOAR)
- Security & compliance management
- Filesharing & messaging security
- Vulnerability management
We’ll tailor your pricing based on your business size and IT requirements, so you only pay for what you need.
IT Success® Plans
Essential
Pro
Advanced
Minimum
10 users20 users
Service Desk
Level 1 and 2 Technical Support
Staff Onboarding and Offboarding
On-Site Support
PAYGBespoke Software Support
Dedicated Account Manager
24/7 Support
Prepaid BundlesServer and NAS Support
Network Operations Centre
Endpoint Protection
Google Workspace/Microsoft 365 Management
Device Management
Software and Operating System Patching
Google Workspace/Microsoft 365 Backup
Xero/QuickBooks Backup
Proactive Issue Resolution
Network Management
IT Strategy
Asset Lifecycle Management
Virtual CIO with Quarterly Business Reviews
Annual Information Security Policy Review
Security Operations Centre
Security Training and Phishing Simulation
Email Security
Security Questionnaire Support
Extended Detection and Response (SOC, SIEM and SOAR)
Security and Compliance Management
Filesharing and Messaging Security
Vulnerability Management
Need something a bit different?
Ad-Hoc Support
For small teams with occasional needs. Features included in the Essential package only.
Ideal for businesses that don’t want a monthly subscription or require infrequent support such as:
- Holiday cover for internal IT staff
- Supplementing an internal team during peak times
- Project-based or one-off tasks like migrations or hardware setup
- Overflow support during busy periods
- Occasional expert input without a long-term commitment
- Ideal for smaller teams with infrequent IT needs
Custom Subscription Plans
Tailored support, designed around your exact needs.
Perfect for larger organisations or businesses with unique infrastructure or compliance requirements, This could include:
- Mix-and-match services from any tier
- Dedicated/Integrated IT teams available
- On-site and out-of-hours coverage
- Strategic advisory or fully managed service
Pricing is bespoke – let’s talk
Not Sure What’s Right For Your Team?
We’re here to help. Book a free discovery call and we’ll work with you to shape the best-fit IT support plan – tailored to your tech, team, and growth goals.
FAQs
How is pricing calculated?
Our pricing is based on the size of your business and the complexity of your IT setup. Whether you’re a team of 50 or 500+, we tailor each plan to match your support needs – no unnecessary extras.
Do you support businesses using both Apple and Windows?
Yes. We specialise in IT support for Apple or a mix of both Apple and Windows environments. If your team uses a hybrid setup, we’ll help keep everything running smoothly and securely.
What's included in an IT Success Plan?
Each plan includes day-to-day support, strategic IT guidance, cyber security essentials, and proactive monitoring. We work with you to define what success looks like and build support around it.
What response times can we expect?
We pride ourselves on fast response and resolution times. Our team is UK-based and our processes are built to minimise downtime and keep your teams productive.
Can we scale our plan as our business grows?
Absolutely. Our IT Success® Plans are designed to evolve with you. Whether you’re hiring rapidly or launching new locations, we’ll adjust your support to match – so your IT never holds you back.