Convex (AI)

Convex Boosts Operational Efficiency and Productivity with AI

Convex is an international specialty insurer and reinsurer founded by industry experts. As a business built for the future of insurance, they needed an IT partner who could deliver a secure, flexible, and cloud-first infrastructure from day one – helping them scale efficiently and stay ahead of security and compliance requirements.

The Challenge

Convex has always had innovation at its core. As they looked to strengthen their position as a leader in the London Insurance Market, they set their sights on AI, aiming to embed artificial intelligence across business functions to improve productivity, decision-making, and data agility.

However, as a regulated, data-sensitive organisation, off-the-shelf AI tools often posed compliance risks. Convex needed tailored, secure, and scalable AI solutions – built with a deep understanding of their business goals, security posture, and long-term strategy.

Key requirements included:

A secure and private AI deployment to protect sensitive data
Intelligent document analysis to reduce time spent searching and processing
Scalable data science capabilities to fuel advanced analytics
Process automation to increase IT operational efficiency
Strategic guidance to align AI adoption with business growth

The Approach

As Convex’s long-term IT partner, Dr Logic was ideally positioned to help bring their AI vision to life. We worked closely with stakeholders across the business to design, build, and deliver a suite of AI solutions tailored to Convex’s needs and regulatory environment.

ConvexGPT: Bespoke AI Chatbot for Secure Information Retrieval
We developed ConvexGPT, a custom-built AI chatbot hosted securely on the Microsoft Azure platform. Key features included:

Private deployment with custom infrastructure aligned to Convex’s security protocols
AI-powered document and data store analysis for quick, accurate insights
Integration with Convex’s internal knowledge base for added relevance
Smart data chunking for optimised processing and performance

This solution enables Convex employees to access information faster, freeing up valuable time for high-impact work.

Empowering Data Science with Dataiku
To unlock deeper data insights, we implemented Dataiku, a collaborative data science and machine learning platform. With this infrastructure in place, Convex can:

Analyse and learn from complex datasets
Make more informed, strategic decisions
Accelerate innovation with AI-powered modelling and experimentation

AI-Driven Automation for IT Operations
We also introduced automation into Convex’s IT service desk to streamline internal workflows.

AI-based triage and classification reduced manual intervention
Improved prioritisation led to faster response and resolution times
IT teams gained capacity to focus on proactive tasks

Strategic AI Consultancy
Beyond implementation, we provided expert consultancy to help Convex shape their AI roadmap. We identified opportunities for innovation, recommended secure solutions, and helped embed AI into the broader IT strategy, aligning technology with business impact.

The Outcome

Convex now operates with enhanced efficiency, smarter data capabilities, and intelligent IT processes – without compromising on compliance or control.

With AI woven into daily workflows, the business is better positioned to scale, adapt, and lead within a competitive, fast-moving industry. Dr Logic continues to support Convex with strategic guidance and a shared commitment to innovation.

By tailoring every AI solution to their environment, Convex avoided generic tools that would have introduced risk or required costly workarounds – instead, building smarter systems from the inside out.